The "City of David Visitors Center" (which has restrooms) controls the site. Telephone: (02)6262341 or *6033. Open in winter from Sunday through Thursday 08:00 -17:00, Friday and holiday eves, 08:00 - 13:00. Open in summer from Sunday through Thursday 08:00 - 19:00, Friday and holiday eves, 08:00 - 15:00. The Pool of Siloam has different hours, which should be checked by phone. The whole site is closed on Sabbaths and Jewish holidays. Leave enough time to complete the tour (e.g. the Siloam Tunnel).

There are restrooms at the main entrance, near the end of the Canaanite Tunnel, and at the Second Temple Pool of Siloam. Near the ones at the main entrance are lockers where you can leave clothes and gear before going through the tunnel, but you can also simply carry them in a high-enough backpack.

Since this hill is a residential neighborhood, it can be visited apart from the opening hours. The main entrance is open, and the area of the Stepped Stone Structure is accessible, as well as a spot for an overview. The entrances to the Large Stone Structure, to Warren's Shaft and to the tunnels will be locked. One should be aware, too, that the neighborhood is inhabited both by Palestinian Arabs and Israeli Jews. There are tensions between the two groups deriving not just from the general conflict but also from specific disputes here over land and housing.